Privacy policy
Who We Are
Tridonic Distribution UK Ltd We gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Tridonic Distribution UK Ltd registered office is at The Eclipse 20 Sandown Road Watford Herts WD24 7AE and we are a company registered in England and Wales under company number 04321203. We are registered on the Information Commissioner's Office Register; registration number ZA101985, and act as the data controller when processing your data. Management are responsible for the compliance of GDPR and can be contacted at the above address.
Information That We Collect
Tridonic Distribution UK Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we collect from is:
- Name
- Address
- Business Email
- Telephone Number/Mobile
We collect information in the below ways:
Account applications forms, Exhibition forms and delivery instructions via telephone or email.
How We Use Your Personal Data (Legal Basis for Processing)
Tridonic Distribution UK Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: -
- We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
- We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests
Your Rights
You have the right to access any personal information that Tridonic Distribution UK Ltd processes about you and to request information about: -
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where
applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than within our group of companies and for the purposes specified in this notice or where there is a legal requirement. Tridonic Distribution UK Ltd uses a third party to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
We use Tridonic UK Ltd to assist in the distribution of the products we sell and provide technical support. The only information we provide them with is your name, address and order details to meet business and legal requirements.
We use Electro Terminal Ltd to distribute our product and provide technical support. The only information we provide them with is your name, address and order details to meet business and legal requirements.
Carriers We use carriers to distribute our product they act in the capacity of a processor on our behalf. The only information we provide them with is your name, address and order details to meet business and legal requirements.
Safeguarding Measures
Tridonic Distribution UK Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: - SSL, TLS, encryptions, restricted access, IT authentication, firewalls, anti-virus/malware etc
Transfers Outside the EU (if applicable)
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Tridonic Distribution UK Ltd does not transfer or store any personal data outside the EU.
Consequences of Not Providing Your Data [if relying on statutory/contractual requirement basis]
You are not obligated to provide your personal information to Tridonic Distribution UK Ltd, however, as this information is required for us to delivery your product, we will not be able to offer some/all our services without it.
Legitimate Interests [if applicable]
As noted in the ‘How We Use Your Personal Data’ section of this notice, we occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out a thorough Legitimate Interests’ Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate. We use the legitimate interests’ legal basis for processing name, address and email for marketing purposes and have identified that our interests are lighting related.
How Long We Keep Your Data
Tridonic Distribution UK Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed or for marketing campaigns, 1 year post campaign.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
LEGITMIATE INTERESTS EXAMPLE
Tridonic Distribution UK Ltd will occasionally send you product promotions by email that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.
Lodging a Complaint
Tridonic Distribution UK Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.